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Return Policy
We try to meet our customer’s satisfaction and expectations here at Tvretails.com. But if for any reason you do not feel that way then we encourage you to please follow the following three steps to find you a solution that might be helpful to you and that could bring us a solution to meet with your satisfaction in any way possible.
- Read the description of the item on our website. You might be able to find an answer that helps you better utilize the product to your satisfaction.
- Visit the manufacturer's website. Perhaps you might find a solution there that works for you.
- Contact our support team to see if there is anything further we can do or try. Our agents are available during business hours and will work hard to find a solution for you, if one exists.
If you are still not satisfied then please see our money back policy and if you meet with the conditions and terms provided there then you will receive full purchased amount refund.
TVretails.com will take back your order, within 30 days from the date of original delivery. Please note that our 30 day money back guarantee is not applicable on any refurbished products.
To return a purchase here is what you need to do: E-mail: TVretails.com at order@tvretails.com to obtain a Returned Goods Authorization(RGA) number. Place your RGA number on the outside of the box containing the item you are returning. Make sure your Name, Address and the Original Order Number is inside the box. Simply return the box to our distribution center at the following address :
TvRetails.com
south street seaport centre,
89 south street,
pier 17,
New York,
NY 10038.
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